Feedback

Please submit your feedback on how we can imporve our service.

Dear Policyholder,

We continually strive to provide the best claim service available. As your opinion is important to us, we would appreciate your feedback by completing this brief questionnaire to help us determine if we are meeting your service expectations. This will only take a few minutes of your time. Your response will be kept strictly confidential and will be used only for the purpose of improving policyholder satisfaction.

Sincerely.

Claims Department
Advantage Motor Protector

Claim Satisfaction Questionnaire

Based on your experience on your particular claim, please rate your overall level of satisfaction on a scale of 1 to 5 where 1 is the lowest level of satisfaction and 5 the highest level of satisfaction.

1 Ease in contacting the Claims Department?

1
2
3
4
5

2 Did the claims Administrator speak to you in a polite manner?

1
2
3
4
5

3 Was the claims process adequately explained to you?

1
2
3
4
5

4 Were your questions answered in an easily understood manner?

1
2
3
4
5

5 Were you satisfied with the time taken to process your claim?

1
2
3
4
5

6 Your rating on the fairness of the claim settlement?

1
2
3
4
5

7 Overall, how would you rate your claim experience?

1
2
3
4
5

8 Any suggestions on how we can improve our service?

Advantage Motor Protector (Pty) Ltd is an authorised financial services provider. FSP No: 45942
Underwritten by Lombard
PAIA English | PAIA Afrikaans | PAIA Zulu